FAQ

You are welcome to sign in as a member or shop as a guest. As a member, you will receive access to special deals, exclusive offers and extended promotions, as well as curated content and member events.

Select the account or login icon on our website, choose the option to create an account and enter the requested details. Follow any verification instructions shown on screen to complete your registration.

Select “Forgot password” on the login page and enter the email address registered to your account. Follow the reset instructions sent to your email. Please check your spam or junk folder if the email does not appear.

Sign in and open your account or profile page to update your contact details and saved addresses. For an order you have already placed, please contact us promptly. We can only request a change of delivery address before the order has been confirmed and submitted to the relevant delivery partner, whether SPX or Cold Power Pte Ltd. Address changes are subject to operational availability and are not guaranteed.

Add your chosen products to the cart, review the items and quantities, and proceed to checkout. Enter your contact and delivery details, apply any promotional code, select an available payment method and complete payment. We do not currently offer selectable delivery dates or time slots; your order will follow our delivery schedule below. Ambient and shelf-stable items are delivered by SPX, while chilled and frozen products are handled separately by Cold Power Pte Ltd. Mixed orders may therefore arrive in separate deliveries.

We will send an order confirmation email after your order has been successfully placed and confirmed. Please check your spam or junk folder if you do not receive it. You may contact us with the email address used at checkout if you need us to verify your order.

No. Products cannot be added to or removed from an order after it has been placed. Please review your cart carefully before completing checkout. Any additional products will need to be placed as a separate order.

You may request a free cancellation before we confirm your order. Once the order has been confirmed or processing has begun, it can no longer be cancelled. Please contact us as soon as possible if you need to make a cancellation request.

We do not currently allow customers to select or change a delivery date or time. You may request a change of delivery address before your order has been confirmed and submitted to the relevant delivery partner. Once the order has been submitted to SPX or Cold Power Pte Ltd for delivery, the address cannot be changed.

We accept the payment methods displayed at checkout. Payments are processed securely through Stripe, and VegEverything does not store your complete card details.

Enter your promotional code in the designated field at checkout before completing payment. Promotional codes cannot be added after an order has been placed. Each code may be subject to its own validity period, minimum spend, product exclusions and other terms.

We currently deliver within Singapore. Ambient and shelf-stable orders are handled by SPX, while chilled and frozen products are handled separately by Cold Power Pte Ltd.

We currently offer delivery only. Ambient and shelf-stable orders are delivered through SPX, while chilled and frozen products are handled separately by Cold Power Pte Ltd using temperature-controlled delivery. If your order contains both categories, you may receive more than one delivery. Self-collection is not available.

Our scheduled delivery window is between 10am and 10pm. We operate on two delivery cycles: orders placed by 5pm on Monday will be delivered by Thursday, while orders placed by 5pm on Thursday will be delivered by Monday. Delivery will be carried out by SPX for ambient and shelf-stable items, or by Cold Power Pte Ltd for chilled and frozen products. Mixed orders may arrive separately and not necessarily at the same time. Customers cannot select a specific delivery time within the delivery window.

No. Same-day delivery is not currently available. Orders will be delivered by the relevant delivery partner according to the Monday and Thursday cut-off schedule stated above.

There is no minimum order. A fixed delivery fee of $5 applies to orders of $60 or less. Delivery is free for orders above $60. The applicable delivery charge will be shown at checkout.

No. Each order can only be delivered to one address. Please place separate orders for deliveries to different addresses.

For ambient and shelf-stable orders delivered by SPX, you may request unattended delivery by providing clear instructions. This remains subject to SPX delivery procedures and the location being safe and accessible. Chilled and frozen products are delivered separately by Cold Power Pte Ltd and should be received and refrigerated or frozen promptly; any unattended-delivery request remains subject to Cold Power’s delivery procedures. Once an order has been left at an authorised location and recorded as delivered, responsibility for it passes to you.

If the delivery partner is not authorised to leave the order at your door, the driver will attempt to contact you. We will arrange a second delivery attempt through the relevant delivery partner for the following day. If the second attempt is unsuccessful, the order will be cancelled and the refundable item value will be returned through the original payment method. Delivery fees are not refundable.

We will contact you and ask whether you would like a suitable substitute at a similar price point. We will not substitute an item without your approval. If you decline the substitute, we cannot reach you, or no suitable substitute is available, we will refund the unavailable item.

We make a conscious effort to review product ingredients carefully, including identifying less common ingredients, so that each product is placed in the appropriate category. However, despite our best efforts and the high level of care taken in our reviews, product formulations and manufacturing information may change. Customers remain responsible for reviewing the product label, ingredient list and allergen information to ensure that a product is suitable for their individual dietary needs before purchasing or consuming it.

Please contact VegEverything by email or WhatsApp, rather than contacting SPX or Cold Power Pte Ltd directly, with your order number, the affected product details, a description of the issue and clear photographs where applicable. Fresh, chilled or frozen product issues should be reported within 24 hours of delivery. Issues involving shelf-stable products should be reported within 7 days. We will review the matter and arrange an appropriate resolution for approved claims.

No. Due to food-safety and product-integrity considerations, all items are non-returnable and we do not accept change-of-mind returns. This does not affect approved claims involving missing, incorrect, damaged, defective or unsafe products.

Approved refunds will be returned through the original payment method where possible. Delivery fees are not refundable.

Once approved, we will submit the refund as soon as possible. Most card refunds are reflected within 5 to 10 business days after processing, although the exact timing depends on your bank or card issuer and may take up to 30 days in some cases.

Unless a product is clearly marked as short-dated or clearance stock, shelf-stable products will generally have at least one month remaining before expiry when delivered. This does not apply to fresh produce, bread and bakery items, eggs, chilled or frozen products, or other perishables, as their expected shelf lives vary by product.

Orders containing chilled or frozen products are handled separately by Cold Power Pte Ltd using temperature-controlled delivery. Cold Power uses an in-house cold-chain fleet, with goods moving directly from cold-room storage to a cold truck and then to the customer to maintain stable temperatures throughout the journey. Its storage and handling can be calibrated for frozen, chilled or ambient conditions according to the products involved. Please ensure that someone is available to receive the delivery and refrigerate or freeze the products promptly. Do not consume a product if its packaging or seal is damaged, or if its condition appears unsafe. Contact VegEverything immediately with your order number and photographs where applicable.

Yes. Please email sales@everythingv.com with the products and quantities required, delivery address and preferred delivery date. Unless otherwise agreed, ambient and shelf-stable products will be delivered through SPX, while chilled and frozen products will be handled separately by Cold Power Pte Ltd. Bulk and corporate orders may be subject to separate lead times, availability, delivery charges, payment requirements and cancellation terms.

Please use the Contact Us page on everythingv.com or contact us through the WhatsApp option shown on our website. For questions about an existing purchase, include your order number and a clear description of the matter so that we can assist you efficiently. For bulk or corporate enquiries, email sales@everythingv.com.